Return & Refund Policy

  • Return Window: ILIA offers a generous 60-day return policy. If you are not satisfied with a product purchased directly from iliabeauty.com, you may request a refund or store credit within 60 days of receipt or purchase.
  • Product Condition: Return products are generally eligible if they are gently used or unopened, allowing customers to test shades and experience the formulas before making a final decision.

Shipping & Return Fees

  • Pre-paid Labels: If you need to mail items back, the official store typically provides a pre-paid return shipping label with no restocking fees deducted.
  • Original Shipping Costs: Original shipping fees paid at the time of purchase are non-refundable; only the item purchase price will be refunded.

Ineligible Items

  • Final Sale Items: Clearance or special items explicitly marked as “Final Sale” on the product page are not eligible for return or exchange.
  • Sets and Gifts: Free gifts with purchase (GWP) or specific promotional kits generally cannot be returned or exchanged individually.

Third-Party Purchases

  • If your ILIA product was not purchased directly from the official website (e.g., via Sephora, Credo Beauty, or other retailers), you must follow the return policy of the original point of purchase.
  • The ILIA official website cannot process refunds for orders placed through third-party channels. If you encounter issues with third-party retailers, you can try reaching out to ILIA customer support with your proof of purchase for assistance.

Refund Processing Time

  • Once the returned items pass warehouse inspection and the refund is issued by the brand, funds typically take up to 10 business days to reflect back on your original payment method.

How to Initiate a Return

  1. Visit the Returns Portal: Go to the ILIA official returns page.
  2. Enter Order Details: Submit your order number (note that the order number requires the #ILIA prefix, e.g., #ILIA1234567) and your shipping zip/postal code.
  3. Print and Ship: Follow the prompts to select your return reason, generate the pre-paid label, package your items, and mail them back as directed.
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