Terms of Service

These Terms of Service and related policies apply to your access to, browsing of, and any purchases made on the ILIA Beauty official website (iliabeauty.com).

I. Core Terms of Service

  • Acceptance of Agreement: By accessing this website or purchasing products, you agree to be bound by these Terms of Service and all referenced policies. If you do not agree to all terms, you may not access or use the service.
  • Eligibility: You must be at least 13 years old (or of legal majority age in your province or state) to use this website.
  • Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your password and for all activities that occur under your account. You must notify ILIA Beauty immediately of any unauthorized use.
  • Pricing and Information Accuracy: Product prices are subject to change without notice. ILIA Beauty reserves the right to modify or discontinue the service at any time without liability.

II. Shipping Policy

  • US Domestic Shipping:
    • Standard shipping is available, with complimentary shipping offered on qualifying orders.
    • Order processing typically takes 1 to 2 business days (subject to potential delays during major sales events).
  • International Shipping:
    • Shipping to select international regions is available. International shipping fees, customs clearance charges, and applicable import duties are generally the responsibility of the recipient in accordance with local customs regulations.
  • Third-Party Purchases:
    • If you purchased products through Sephora or other authorized retailers, their respective shipping policies will apply.

III. Returns & Exchanges Policy

  • 60-Day Satisfaction Guarantee:
    • ILIA Beauty offers a 60-day return and exchange policy. If you are not satisfied with products purchased on the official website (iliabeauty.com), you may request a refund or store credit within 60 days of purchase.
  • Return Conditions:
    • Applies to lightly used or unsatisfactory full-size products.
    • Items marked as “Final Sale” or specific promotional gifts with purchase (GWP) are not eligible for return or exchange.
  • Shipping and Fees:
    • No restocking fees are charged for returns, and the brand typically provides a pre-paid shipping label. Original shipping charges are non-refundable.
  • Non-Website Purchases:
    • For products purchased from third-party retail channels, please contact the original point of purchase directly and follow their return policies; the official website cannot process refunds for non-direct orders.

IV. Limited Product Warranty

  • Warranty Period:
    • Products are covered by a limited warranty against defects in materials and workmanship for 3 months (90 days) from the date of purchase from the official website or an authorized dealer.
  • Limitation of Liability:
    • This right applies exclusively to the original purchasing consumer. Products damaged due to improper storage, normal wear and tear, or purchased through unauthorized channels (such as non-designated third-party online shops) are excluded from the warranty.

V. Privacy Policy

  • Information Collection:
    • The website collects personal information you provide voluntarily (such as name, email address, billing/shipping address, and payment information) as well as technical data generated by your browsing activity.
  • Information Use:
    • Collected information is primarily used to process and fulfill orders, optimize website experience, send marketing content (from which you can unsubscribe at any time), and fulfill legal compliance obligations.
    • Sensitive payment information, such as credit card details, is strictly encrypted during transmission.
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